Content Chameleon

You may have a great system, but it will not be of any use if your users don't or cannot use it!

• Do you have proven business processes, best practice guidelines, compliance requirements and deliverable systems?
• Are your business needs being met by your current processes, procedures and systems?

Identifying and analysing existing information is the first step in moving from something that doesn't work to something that does.

• What business, IT documentation and content exists?
• In what form is it?
• Does what exists satisfy business needs?
• How much of it is currently used?
• How much is there and what is the extent of its coverage?
• Is there too much detailed information that is inaccessible and not easy to digest?
• Is there too little, or missing, information?
• Do users rely on an informal framework of emails, telephone calls, and memos?

Identifying your users is critical to defining and organising your information requirements.

• Clients, who will purchase and use your products.
• IT experts, for example software developers.
• System/process administrators who help systems or processes work but never have time to write things down.
• System/process users, who need to know how to use systems or processes to do their job.
• Management, who need simple, usable business processes and documents to capture the big picture.
• Other people in your business, who need processes and procedures to understand the contribution of their roles and responsibilities to the business as a whole.
• Technical experts in specific fields, who have a crucial role in the success of your business.

We will analyse and understand the users' requirements.

• Lack of self sufficiency prevents people from taking the right business decisions. It usually results from information needs which represent gaps in the user's knowledge.
• Each user has a different type of information need, depending on what they are trying to find and why they are trying to find it.
• Users need appropriate information that is easy to use and relevant to their specific needs and level of knowledge.

We will recommend the way forward. To capture the information needed to deliver your business requirements.

Do you want to:

• Capture the way things are?
• Capture the way you want things to be?
• Fill the gaps?